Shipping policy

At YELOLY, we want your shopping experience to be as smooth and worry-free as possible. We offer free shipping to eligible destinations, discreet packaging, and order tracking to help you stay informed from dispatch to delivery.

Please review the information below to understand our shipping arrangements, estimated delivery times, and what to expect after placing your order.

1. Shipping Destinations

YELOLY offers free standard shipping to eligible destinations worldwide.

Please note that we currently do not offer shipping to Islamic countries, India, African countries, Brazil, or Moldova due to shipping restrictions and local regulations.

For all other destinations, shipping availability depends on your delivery address and the product you select. If you are unsure whether we can deliver to your location, please contact our customer service team before placing your order.

2. Shipping Methods & Estimated Delivery Times

Delivery times depend on product availability, warehouse location, order processing, and your destination.

In-Stock Products

For products available in our US or EU warehouses:

Shipping Region Order Processing Time Estimated Shipping Time
United States 1–2 business days 3–5 business days
European Union 1–2 business days 3–7 business days

In-stock orders are generally processed on business days. Once your package has been dispatched, you will receive a tracking number by email.

Please note that delivery estimates are not guaranteed and may vary depending on the destination and carrier conditions.

Custom-Made Products

If your selected product is unavailable in the local warehouse or is marked as a custom order, it will be prepared at our factory in China.

  • Production Time: Approximately 5–7 business days.

  • Shipping Time: Approximately 2 weeks.

  • Estimated Total Delivery Time: Around 3–4 weeks.

Production and delivery times may vary depending on product customization, order volume, and shipping conditions.

Warehouse Information

YELOLY currently ships from warehouses in the United States and Germany, as well as our manufacturing facility in China.

  • US Warehouse: California, USA

  • EU Warehouse: Bremen, Germany

  • Custom Orders: Shipped from our factory in China

Please note: US warehouse inventory is available for delivery within the United States, while EU warehouse inventory is intended for eligible European destinations.

If a product is out of stock in your local warehouse, a custom order may be arranged and shipped from China.

For certain delivery addresses, we may also be able to arrange delivery to a nearby FedEx or UPS location. Please contact us to confirm availability before placing your order.

3. Customs Duties & Import Taxes

Import duties and taxes depend on your destination country's customs regulations and the value and classification of your shipment.

  • United States: No additional import duties or taxes are generally charged on our shipments.

  • Selected European and Asian Destinations: Many destinations may receive shipments without additional import duties, depending on local customs regulations.

  • Other Destinations: Additional import duties or taxes may apply in countries such as Canada, Mexico, Norway, Switzerland, Australia, and South Africa.

In some cases, customs charges may range from approximately $100 to $150, although the actual amount varies by destination and shipment.

If customs duties or taxes are charged, the buyer is generally responsible for these fees. Please contact our customer service team with your order information and customs documents to confirm whether your shipment qualifies.

We recommend checking your local import regulations before placing an order if you are concerned about additional charges.

4. Discreet Packaging

Your privacy matters to us.

All YELOLY products are shipped in plain, discreet cardboard boxes without visible product images or descriptions that reveal the contents.

The outer packaging is designed to keep your purchase private during transportation and delivery.

5. Order Tracking

Once your order has been shipped, we will send a tracking number to your registered email address.

You can track your package through the following options:

  • YELOLY Order Tracking: Log in to your account and check your order details.

  • 17TRACK: Use your tracking number to follow the shipment across different carriers.

Track Your Order:
https://www.yeloly.com/apps/parcelpanel

Please allow approximately 2–3 days after dispatch for tracking information to become available or update.

If your tracking information has not changed for several days or shows an unusual delivery status, please contact us. Our team will help check the shipment with the carrier.

6. Receiving Your Package

When your package arrives, we recommend checking the outer carton and its contents as soon as possible.

To help us resolve any delivery issues efficiently:

  1. Check the package for visible damage before opening it.

  2. If the carton is damaged, take clear photos or a video of the packaging.

  3. Open the package and check that all items are included and in good condition.

  4. If anything is missing, damaged, or incorrect, contact our customer service team with your order number and supporting photos or videos.

Our team will review the issue and guide you through the next steps.

7. Need Help With Your Shipment?

If you have questions about shipping availability, delivery estimates, tracking information, or a delayed package, please contact our customer service team.

Email: [email protected]

We will be happy to help you with your order.