Frequently Asked

Delivery times may vary depending on the product and your location.

Delivery Times:

USA In-Stock Products: 24 hours for processing + 3–5 business days for shipping.

Custom Orders: 24 hours for processing + 5–7 business days for production + 15–20 business days for shipping.

Yes, all packages are delivered in discreet packaging, there is no specific sign or labeling on the box that reveals the doll inside. If you do not want to receive the order at your home, we can send it to a FedEx/UPS store and you can pick it up there at your convenience.

In Stock Products

US In Stock: Most locations in the U.S. receive shipments in about 3-5 days. Remote locations (e.g., Hawaii) may ship from China and require customs clearance.

EU In Stock: Most EU countries receive shipments in about 3-5 days. Remote islands (e.g., Spain’s Balearic Islands or Canary Islands) may need special arrangements.

Non In Stock Products

Shipped from China, covering most countries worldwide. Delivery time varies by location.

Some remote areas may require customer assistance for customs clearance.

Unsure if your area is considered remote? Contact us for guidance.

Yes, we can currently ship to Mexico, but only for custom products, and there will be no customs duties. Unfortunately, our in-stock products are temporarily unavailable for shipping to Mexico.
Currently, we offer two shipping options for customers in Mexico:
Air Shipping: An additional fee of $350 (tax included) applies. Estimated delivery time is 8–12 business days.
Sea Shipping: An additional fee of $150 (tax included) applies. Estimated delivery time is approximately 60 days.

Unfortunately, we cannot ship sex doll orders to PO Boxes or APO/FPO addresses in the United States because of carrier requirements and package size. We recommend using a residential address or an eligible UPS/FedEx pickup location instead.

Yes. You can have your order shipped to a UPS or FedEx mail center by entering the pickup location’s address at checkout. Once your package arrives, please contact the mail center promptly and pick it up on time to avoid delays or returns. We also recommend letting us know, so we can follow up and ensure your delivery goes smoothly.

If the package arrives when you’re not home, please contact your carrier ASAP to change a delivery time or order a pick-up at local carrier stores.

Yes, our dolls are safe to use. They are crafted from premium silicone materials, ensuring safety and non-toxicity.

Yes. Our product photos are taken from the actual products, so what you receive is designed to closely match what you see in the photos. Please note that lighting, camera angles, and screen settings may cause slight differences.

Silicone is generally easier to clean and maintain because its non-porous surface is less likely to absorb moisture and residue. It is also known for its durability, realistic texture, and ability to retain its shape over time.

TPE is generally softer and more flexible, which can create a different tactile experience. However, its porous structure requires more careful cleaning and maintenance.

If easy maintenance, durability, and a realistic silicone feel are your priorities, silicone may be the better choice.

“Jelly breasts” and “gel breasts” generally refer to the same type of soft gel-filled breast design. Different manufacturers may use different names, but the concept is similar: a gel-filled structure designed to provide a softer, more natural feel and movement.

Warming time depends on the room temperature. In winter or cooler rooms, it usually takes about 30 minutes. In warmer rooms, it will be faster.

Tips for quicker warming:

• Raise the room temperature if possible.
• Cover the torso with a blanket or electric quilt.
• Turn on the heating function after covering it.
• Insert the heating rod into the lower body to help internal warming.
• These steps help your torso warm up safely and comfortably, so you can enjoy it sooner.

The suction function features 12 adjustable intensity levels, allowing you to customize the experience to your preference. The heating and moaning functions do not have adjustable rhythms or frequencies, as they are designed to operate at optimal, pre-set levels to ensure consistent comfort and reliable performance.
We aim to provide a safe, enjoyable, and high-quality experience with every function.

Absolutely. Yeloly silicone torsos can be a great choice for first-time buyers, especially if you prefer a more compact design that is easier to handle, clean, and store than a full-size doll.

If you're new to silicone sex torsos, start with the things that matter most to you — size, weight, body shape, softness, features, and customization options.

For example, Yeloly Tessa offers a practical balance of realistic curves, softness, and manageable handling, making her a popular choice for first-time buyers. If you prefer a fuller body shape and more advanced features, Yeloly Natalie offers a larger silicone torso with a focus on realistic proportions, softness, and detailed craftsmanship.

Not sure where to start? Contact our support team and we'll help you compare different Yeloly torsos based on your preferences and experience level. [email protected]

We accept the following forms of payment: Visa, American Express, Mastercard, PayPal.

Your payments and personal information are always secure. Yeloly’s website is SSL encrypted. In this way, all information passed between the web server and the browsers remains private and integrated.

Try to double-click on your browser URL bar. You will see a small closed padlock symbol on the left. Please note that our address begins with https (this represents SSL encryption).

1. Find the product page of the sex doll you are interested in and carefully review its specifications.

2. Once you’ve selected the options you prefer, click the “ADD TO CART” button located beneath the options section. The shopping cart page will display the doll you’ve chosen with its selected options.

3. From there, click “Proceed to Checkout” and fill in the necessary personal details, including the recipient’s name, phone number, email address, and shipping address.

4. On the next page, you can confirm your chosen shipping method and click “Continue to Payment” to finalize your order.

If you experience any payment issues, Please feel free to contact us: [email protected]

Yes, you can make changes to your custom order if it hasn't yet been produced. However, once production has started, the order cannot be modified. For in-stock items, changes can be made before they are shipped. Once an in-stock item has been shipped, no changes can be made. If you need to adjust your order, please contact us as soon as possible.

To initiate a return or refund, please contact our Customer Service team at [email protected] to confirm the process.

Please note: Once an order has been shipped, it can no longer be cancelled. Likewise, custom orders cannot be cancelled once they have entered production.

Once the package is shipped, we will email you the tracking number. Please keep an eye on your order tracking in case there are any problems (e.g. suspended tracking, missing items, etc.) until the package is shipped.

Track your order as follow:
International Express – http://17track.net
International Express – FedEx: https://www.fedex.com
International Express – UPS: https://www.ups.com

Please don't hesitate to contact the courier company and notify us immediately if you haven't received your package.

We recommend inspecting your doll within 24 hours of receiving the package. If you notice any quality issues, please contact us promptly. It's recommended to document the exterior packaging with photos or videos upon receipt.

Unfortunately, for hygiene and safety reasons, we are unable to accept returns or exchanges once the package has been opened or the item has been used. Our top priority is to ensure cleanliness and product integrity for all customers. We strongly recommend recording an unboxing video as proof in case of any issues with the order.

You’ll need a repair glue. Please contact us at [email protected].