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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 24 hours!
FAQ
Our delivery time can vary slightly depending ordered product, or your location.
Delivery Times:
USA In Stock : 24 hours processing time , 3-5 working days for shipping.
Custom Orders: 24 hours processing time , 5-7 working days for production, 10-15 working days for shipping.
Yes, all packages are delivered in discreet packaging, there is no specific sign or labeling on the box that reveals the doll inside. If you do not want to receive the order at your home, we can send it to a FedEx/UPS store and you can pick it up there at your convenience.
We accept the following forms of payment: Visa, American Express, Mastercard, PayPal.
Your payments and personal information are always secure. Yeloly’s website is SSL encrypted. In this way, all information passed between the web server and the browsers remains private and integrated.
Try to double-click on your browser URL bar. You will see a small closed padlock symbol on the left. Please note that our address begins with https (this represents SSL encryption).
Yes, our dolls are safe to use. They are crafted from premium silicone materials, ensuring safety and non-toxicity.
There are no difference product itself and the picture pictures are taken from real object.
1. Find the product page of the sex doll you are interested in and carefully review its specifications.
2. Once you’ve selected the options you prefer, click the “ADD TO CART” button located beneath the options section. The shopping cart page will display the doll you’ve chosen with its selected options.
3. From there, click “Proceed to Checkout” and fill in the necessary personal details, including the recipient’s name, phone number, email address, and shipping address.
4. On the next page, you can confirm your chosen shipping method and click “Continue to Payment” to finalize your order.
If you experience any payment issues, Please feel free to contact us: service@yeloly.com
Simply put shipping address as The UPS Store address and leave a note for it. It will be easier for us if you can put UPS access point or UPS Store in shipping address. Same for FedEx.
Yes, we can currently ship to Mexico, but only for custom products, and there will be no customs duties. Unfortunately, our in-stock products are temporarily unavailable for shipping to Mexico.
Silicone sex dolls are easier to maintain as they are non-porous, which means they are not prone to absorbing dirt or breeding bacteria.
Silicone sex toys are hypoallergenic and are not prone to causing allergic reactions. Therefore, silicone dolls are suitable for people with sensitive skin.
Realistic, the texture is very similar to human skin. This silicone sex doll provides a realistic touch and improves the overall sensory experience.
More durable, it can maintain its shape and integrity for a long time and last longer.
TPE is soft and cheap. However, this is its only benefit. TPE consists of a porous structure, which is difficult to maintain and easily contaminated. The body paint on TPE sex dolls can easily fade over time, and they are not heat-resistant.
You’ll need a repair glue. Please contact us at service@yeloly.com.
Please don't hesitate to contact the courier company and notify us immediately if you haven't received your package.
Order Processing
Once the package is shipped, we will email you the tracking number. Please keep an eye on your order tracking in case there are any problems (e.g. suspended tracking, missing items, etc.) until the package is shipped.
Track your order as follow:
International Express – http://17track.net
International Express – FedEx: https://www.fedex.com
International Express – UPS: https://www.ups.com
Yes, you can make changes to your custom order if it hasn't yet been produced. However, once production has started, the order cannot be modified. For in-stock items, changes can be made before they are shipped. Once an in-stock item has been shipped, no changes can be made. If you need to adjust your order, please contact us as soon as possible.
To initiate a return or refund, please contact our Customer Service team at service@yeloly.com to confirm the process.
Please note: Once an order has been shipped, it can no longer be cancelled. Likewise, custom orders cannot be cancelled once they have entered production.
We recommend inspecting your doll within 24 hours of receiving the package. If you notice any quality issues, please contact us promptly. It's recommended to document the exterior packaging with photos or videos upon receipt.
Unfortunately, for hygiene and safety reasons, we are unable to accept returns or exchanges once the package has been opened or the item has been used. Our top priority is to ensure cleanliness and product integrity for all customers. We strongly recommend recording an unboxing video as proof in case of any issues with the order.
