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FAQ
Our delivery time can vary slightly depending ordered product, or your location.
Delivery Times:
USA In Stock : 24 hours processing time , 3-5 working days for shipping.
Custom Orders: 24 hours processing time , 5-7 working days for production, 15-20 working days for shipping.
Yes, all packages are delivered in discreet packaging, there is no specific sign or labeling on the box that reveals the doll inside. If you do not want to receive the order at your home, we can send it to a FedEx/UPS store and you can pick it up there at your convenience.
We accept the following forms of payment: Visa, American Express, Mastercard, PayPal.
Your payments and personal information are always secure. Yeloly’s website is SSL encrypted. In this way, all information passed between the web server and the browsers remains private and integrated.
Try to double-click on your browser URL bar. You will see a small closed padlock symbol on the left. Please note that our address begins with https (this represents SSL encryption).
Yes, our dolls are safe to use. They are crafted from premium silicone materials, ensuring safety and non-toxicity.
There are no difference product itself and the picture pictures are taken from real object.
1. Find the product page of the sex doll you are interested in and carefully review its specifications.
2. Once you’ve selected the options you prefer, click the “ADD TO CART” button located beneath the options section. The shopping cart page will display the doll you’ve chosen with its selected options.
3. From there, click “Proceed to Checkout” and fill in the necessary personal details, including the recipient’s name, phone number, email address, and shipping address.
4. On the next page, you can confirm your chosen shipping method and click “Continue to Payment” to finalize your order.
If you experience any payment issues, Please feel free to contact us: [email protected]
If the package arrives when you’re not home, please contact your carrier ASAP to change a delivery time or order a pick-up at local carrier stores.
Yes, we can currently ship to Mexico, but only for custom products, and there will be no customs duties. Unfortunately, our in-stock products are temporarily unavailable for shipping to Mexico.
Currently, we offer two shipping options for customers in Mexico:
Air Shipping: An additional fee of $350 (tax included) applies. Estimated delivery time is 8–12 business days.
Sea Shipping: An additional fee of $150 (tax included) applies. Estimated delivery time is approximately 60 days.
Silicone sex dolls are easier to maintain as they are non-porous, which means they are not prone to absorbing dirt or breeding bacteria.
Silicone sex toys are hypoallergenic and are not prone to causing allergic reactions. Therefore, silicone dolls are suitable for people with sensitive skin.
Realistic, the texture is very similar to human skin. This silicone sex doll provides a realistic touch and improves the overall sensory experience.
More durable, it can maintain its shape and integrity for a long time and last longer.
TPE is soft and cheap. However, this is its only benefit. TPE consists of a porous structure, which is difficult to maintain and easily contaminated. The body paint on TPE sex dolls can easily fade over time, and they are not heat-resistant.
You’ll need a repair glue. Please contact us at [email protected].
Please don't hesitate to contact the courier company and notify us immediately if you haven't received your package.
In the United States, sex dolls are typically shipped using UPS or FedEx. We cannot ship to PO boxes or APO/FPO addresses due to the size and nature of our products.
In fact, Jelly Breasts and Gel Breasts refer to the same concept, though different brands may use different terms. Both types of breasts feature a special gel material designed to provide an exceptionally soft and realistic feel. This gel mimics the natural softness of human tissue, offering a level of comfort and flexibility that is far superior to traditional materials.
The key advantage is their increased softness, which makes the breasts feel more lifelike and enjoyable to touch. Whether referred to as ""jelly"" or ""gel,"" the product offers a premium, softer experience compared to other alternatives.
Yes. You can have your order shipped to a UPS or FedEx mail center by entering the pickup location’s address at checkout. Once your package arrives, please contact the mail center promptly and pick it up on time to avoid delays or returns. We also recommend letting us know, so we can follow up and ensure your delivery goes smoothly.
In Stock Products
US In Stock: Most locations in the U.S. receive shipments in about 3-5 days. Remote locations (e.g., Hawaii) may ship from China and require customs clearance.
EU In Stock: Most EU countries receive shipments in about 3-5 days. Remote islands (e.g., Spain’s Balearic Islands or Canary Islands) may need special arrangements.
Non In Stock Products
Shipped from China, covering most countries worldwide. Delivery time varies by location.
Some remote areas may require customer assistance for customs clearance.
Unsure if your area is considered remote? Contact us for guidance.
No, they are not the same.
The moaning option is a basic sound feature that plays pre-recorded moaning or breathing sounds when activated. It does not understand speech, respond to conversations, or change behavior based on interaction.
The AI box, on the other hand, is an advanced interactive system. It supports voice interaction and can respond differently based on user input, offering a more immersive and interactive experience.
In short, the moaning option enhances atmosphere with sound, while the AI box focuses on real-time interaction and responsiveness.
Warming time depends on the room temperature. In winter or cooler rooms, it usually takes about 30 minutes. In warmer rooms, it will be faster.
Tips for quicker warming:
- Raise the room temperature if possible.
- Cover the torso with a blanket or electric quilt.
- Turn on the heating function after covering it.
- Insert the heating rod into the lower body to help internal warming.
- These steps help your torso warm up safely and comfortably, so you can enjoy it sooner.
The suction function features 12 adjustable intensity levels, allowing you to customize the experience to your preference. The heating and moaning functions do not have adjustable rhythms or frequencies, as they are designed to operate at optimal, pre-set levels to ensure consistent comfort and reliable performance.
We aim to provide a safe, enjoyable, and high-quality experience with every function.
Order Processing
Once the package is shipped, we will email you the tracking number. Please keep an eye on your order tracking in case there are any problems (e.g. suspended tracking, missing items, etc.) until the package is shipped.
Track your order as follow:
International Express – http://17track.net
International Express – FedEx: https://www.fedex.com
International Express – UPS: https://www.ups.com
Yes, you can make changes to your custom order if it hasn't yet been produced. However, once production has started, the order cannot be modified. For in-stock items, changes can be made before they are shipped. Once an in-stock item has been shipped, no changes can be made. If you need to adjust your order, please contact us as soon as possible.
To initiate a return or refund, please contact our Customer Service team at [email protected] to confirm the process.
Please note: Once an order has been shipped, it can no longer be cancelled. Likewise, custom orders cannot be cancelled once they have entered production.
We recommend inspecting your doll within 24 hours of receiving the package. If you notice any quality issues, please contact us promptly. It's recommended to document the exterior packaging with photos or videos upon receipt.
Unfortunately, for hygiene and safety reasons, we are unable to accept returns or exchanges once the package has been opened or the item has been used. Our top priority is to ensure cleanliness and product integrity for all customers. We strongly recommend recording an unboxing video as proof in case of any issues with the order.
