Vine Talk - AI Box

At Yeloly, we offer free shipping across the globe to ensure a convenient and seamless experience for our customers. Our goal is to ensure that the items are delivered to our customers as quickly as possible. However, due to domestic import laws, we are unable to ship to the following destinations: Islamic countries, India, African countries, Brazil, and Moldova.

Enjoy fast and reliable shipping from our overseas warehouses in the United States and Europe. If you select an in-stock doll available in your region, it ships directly from the nearest warehouse for quick delivery.

Processing and Delivery Times

USA In Stock: Orders are processed within 24-48 hours on weekdays and delivered within 3-5 business days.

EU In Stock: Orders are processed within 24-48 hours on weekdays and delivered within 3-7 business days.

If the product you’ve chosen is unavailable in our local warehouses, we will arrange direct shipping from our factory to ensure prompt delivery. This process usually takes about 3 weeks.

Need delivery to a FedEx/UPS store? Simply specify the store address at checkout, or let us know before the package is shipped.

For customized orders, your doll is crafted directly at our factory with care and precision.

Production Time: Completed within 5-7 business days.
Shipping Time: After production, delivery typically takes about 2 weeks.
Total Time: From production to delivery, expect your customized doll to arrive in approximately 3 weeks.

At Yeloly, we’ve partnered with FedEx and UPS, two of the most trusted logistics companies, to ensure timely and reliable delivery for our customers. We understand that on-time delivery is crucial, and our collaboration allows us to meet and exceed expectations.

In some countries, import taxes may be required upon delivery. These typically range around $100 to $150, depending on the doll and local regulations. As the buyer, you are responsible for these fees. However, Yeloly is here to assist you throughout the process to make it as smooth as possible.

Countries with No Import Fees:

USA: No import taxes or fees.
Europe: United Kingdom, Netherlands, Germany, France, Belgium, Luxembourg, Poland, Slovenia, Slovakia, Czech Republic, Croatia, Finland, Sweden, Denmark, Austria, Bulgaria, Estonia, Latvia, Lithuania, Hungary, Greece, Portugal, Italy, and Spain are tariff-free.
Asia: Countries like Taiwan, Japan, Malaysia, and Singapore are exempt from import duties.

Additional Import Taxes and Fees May Apply

For customers in Canada (CAN), Norway (NOR), Switzerland (CH), Australia (AUS), South Africa (SA), and certain other countries, we’re happy to share up to 50% of the duty fees with you. We’ll also take care of the communication with customs to make the process hassle-free.

Tracking Number

We will send you a tracking number to your email after the package has been shipped. Please keep an eye on your order tracking in case something goes wrong with it before it is delivered(eg, suspending tracking, missing item, etc.) till it is delivered.

Track your order through the link below:

https://www.17track.net/en

Once your order is shipped, you will receive a tracking number via email. Please note, it may take 2-3 days for updates to appear in the courier system. If no updates are available after this time, feel free to contact us at service@yeloly.com.

Discreet Packaging – 100% Secure and private

The doll will be packed in a plain carton box. There will be no information that indicates that it’s a sex toy.

If you have any problem with your order, please send an email to service@yeloly.com.

Check and Accept Your Package

You must inspect every item to check if there is any damage upon arrival of the package. If the package box has been corrupted when you see it, take a photo or video to file a claim with the shipping carrier. It is recommended that you open each unit and examine it, even if the cartons look fine from outside. If you find any damage, take some pictures or videos. Sometimes we also need your help to file a claim with the shipping carrier if the product is damaged while shipping.