Leo: Premium Silicone Muscular Male Torso Sex Doll YL-23 with YM01 ROS Head

Packing list:
1*Silicone male torso sex doll
1*Cleaning kit
1*Drying stick
1*Heating rod

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At YELOLY, we want your shopping experience to be as smooth and worry-free as possible. We offer free shipping to eligible destinations, discreet packaging, and order tracking to help you stay informed from dispatch to delivery.

Please review the information below to understand our shipping arrangements, estimated delivery times, and what to expect after placing your order.

1. Shipping Destinations

YELOLY offers free standard shipping to eligible destinations worldwide.

Please note that we currently do not offer shipping to Islamic countries, India, African countries, Brazil, or Moldova due to shipping restrictions and local regulations.

For all other destinations, shipping availability depends on your delivery address and the product you select. If you are unsure whether we can deliver to your location, please contact our customer service team before placing your order.

2. Shipping Methods & Estimated Delivery Times

Delivery times depend on product availability, warehouse location, order processing, and your destination.

In-Stock Products

For products available in our US or EU warehouses:

In-stock orders are generally processed on business days. Once your package has been dispatched, you will receive a tracking number by email.

Please note that delivery estimates are not guaranteed and may vary depending on the destination and carrier conditions.

Custom-Made Products

If your selected product is unavailable in the local warehouse or is marked as a custom order, it will be prepared at our factory in China.

• Production Time: Approximately 5–7 business days.

• Shipping Time: Approximately 2 weeks.

• Estimated Total Delivery Time: Around 3–4 weeks.

Production and delivery times may vary depending on product customization, order volume, and shipping conditions.

Warehouse Information

YELOLY currently ships from warehouses in the United States and Germany, as well as our manufacturing facility in China.

• US Warehouse: California, USA

• EU Warehouse: Bremen, Germany

• Custom Orders: Shipped from our factory in China

Please note: US warehouse inventory is available for delivery within the United States, while EU warehouse inventory is intended for eligible European destinations.

If a product is out of stock in your local warehouse, a custom order may be arranged and shipped from China.

For certain delivery addresses, we may also be able to arrange delivery to a nearby FedEx or UPS location. Please contact us to confirm availability before placing your order.

3. Customs Duties & Import Taxes

Import duties and taxes depend on your destination country's customs regulations and the value and classification of your shipment.

• United States: No additional import duties or taxes are generally charged on our shipments.

• Selected European and Asian Destinations: Many destinations may receive shipments without additional import duties, depending on local customs regulations.

• Other Destinations: Additional import duties or taxes may apply in countries such as Canada, Mexico, Norway, Switzerland, Australia, and South Africa.

In some cases, customs charges may range from approximately $100 to $150, although the actual amount varies by destination and shipment.

If customs duties or taxes are charged, the buyer is generally responsible for these fees. Please contact our customer service team with your order information and customs documents to confirm whether your shipment qualifies.

We recommend checking your local import regulations before placing an order if you are concerned about additional charges.

4. Discreet Packaging

Your privacy matters to us.

All YELOLY products are shipped in plain, discreet cardboard boxes without visible product images or descriptions that reveal the contents.

The outer packaging is designed to keep your purchase private during transportation and delivery.

5. Order Tracking

Once your order has been shipped, we will send a tracking number to your registered email address.

You can track your package through the following options:

• YELOLY Order Tracking: Log in to your account and check your order details.

• 17TRACK: Use your tracking number to follow the shipment across different carriers.

Track Your Order:
https://www.yeloly.com/apps/parcelpanel

Please allow approximately 2–3 days after dispatch for tracking information to become available or update.

If your tracking information has not changed for several days or shows an unusual delivery status, please contact us. Our team will help check the shipment with the carrier.

6. Receiving Your Package

When your package arrives, we recommend checking the outer carton and its contents as soon as possible.

To help us resolve any delivery issues efficiently:

1. Check the package for visible damage before opening it.

2. If the carton is damaged, take clear photos or a video of the packaging.

3. Open the package and check that all items are included and in good condition.

4. If anything is missing, damaged, or incorrect, contact our customer service team with your order number and supporting photos or videos.

Our team will review the issue and guide you through the next steps.

7. Need Help With Your Shipment?

If you have questions about shipping availability, delivery estimates, tracking information, or a delayed package, please contact our customer service team.

Email: [email protected]

We will be happy to help you with your order.

• Have your sex doll lie down or sit in an empty bathtub and have a thick absorbent towel under her bottom.
• Remove the nozzle from the syringe bulb.
• Put a teaspoon of mild anti-bacterial soap into the syringe bulb, then fill it with warm water and shake it gently.
• Hold the syringe bulb, and gently insert the elongated nozzle of the vaginal douche into the entire vagina of your sex doll. Squeeze the bulb gently to flush the warm soapy water into the vagina. Rinse the inside of the vagina by squeezing the bulb until all the soapy water is used up. Then insert the nozzle of the empty vaginal douche into the doll’s vagina so the bulb sucks the water in. Repeat the process if necessary.
• Empty the irrigator and fill it with clean water. Repeat the process to rinse the inside of the vagina and then absorb the water.
• Take your time with each cleaning step to avoid accidental damage.
• After cleaning, use a soft, absorbent towel to pat the surface of the doll's skin dry. Hold tilt the doll's canal downward, press the doll's abdomen and buttocks to let the water in the canal drain out. Use a drying stick to thoroughly dry your doll’s vaginal barrel.
• Place your sex doll on the soft towel and pat dry gently with a clean soft cotton cloth to allow the skin to air dry fully.
• Once completely dry, you may lightly dust the doll's surface with baby powder (optional) to prevent dust accumulation and enhance the skin's texture.
• Gently place the doll into the storage bag to keep your doll in a sealed and dust-free environment.
• When not in use, it is recommended to store the doll in a lying position in a cool, dry envi ronment and keep it away from children and pets. Avoid storing in the same position for long periods of time.

Note: Do not apply any other substances like fragrance oils on the skin.

The Best Items To Use for Your Clean-up Are:

• Water
• Mild Antibacterial Soap
• A Microfiber Towel
• A Vaginal Irrigator
• Drying Rod
• Baby Dusting Powder

How Often Do You Need To Clean Your Sex Dolls?

• Clean your sex dolls to get rid of factory residue before the first usage.
• We strongly recommend that you clean its important areas such as the mouth, anus, and vagina before and after each use.
• Keep your doll away from dust. If not, clean it once a month.

What Shouldn’t Do When Cleaning your Doll？

• Remove sharp jewelry from your hands before cleaning to avoid scratching the doll's skin .
• Do not use any sharp objects, such as stiff sponges or wire brushes as this may cause damage to the doll’s skin.
• Please do not use cleaning fluids and disinfectants that contain alcohol or corrosive ingredients.
• Do not use rough materials for wiping: The surface of silicone dolls is often coated with delicate makeup, and using rough towels, hard sponges, or brushes may result in makeup peeling or surface damage. It is best to use a soft non-woven cloth, a silicone care cloth, or a sponge for cleaning.
• When cleaning or drying the doll, do not apply excessive force to the skin. Otherwise, it will cause tearing of the skin.
• To prevent leaving marks on the doll's skin, it is recommended not to dress it in tight clothes In addition, it is also suggested to avoid using dark-colored clothing that may leave stains on the doll's skin and make it difficult to clean effectively.
• Use Water-Based Lubricants: Do not use lubricants containing silicone, silicone-based lubricants can harm your doll’s material.