FAQ

What customization options can I choose?

Depending on the model, you can customize features such as vagina type, skin tone, gel filling, and more. All available customization options are listed on each product page. Please note that certain functions may not be compatible with others — our team will ensure your configuration delivers the best possible experience before shipment.

Yes! We regularly offer promotions and seasonal discounts. Follow and subscribe to our social channels for exclusive coupons, giveaways, and updates on new arrivals:

https://x.com/YelolyOfficial

https://discord.gg/GHeEet8FpR

https://dollforum.com/forum/viewforum.php?f=785

https://www.reddit.com/r/Yeloly_official/

We also provide photo submission rewards and host occasional prize draws, so stay tuned!

We offer discreet, insured worldwide shipping with no product labels or identifying marks on the package. Your privacy is always our top priority.
U.S. & Canada: Usually delivered within 3–5 business days from our U.S. warehouse.

Europe: Usually delivered within 3–5 business days from our EU warehouse.

For U.S. & EU customers: All prices include taxes and customs fees — no additional charges upon delivery.

For orders shipped from China: Taxes and customs fees are generally included, though some remote regions may require customer clearance and payment. Please contact us in advance to confirm delivery availability.
However, some remote regions may require customer clearance and payment — please contact us in advance to confirm delivery availability. Once your order ships, we’ll send you the tracking information immediately.
For more details, please refer to our full Shipping Policy :https://www.yeloly.com/policies/shipping-policy

All Yeloly dolls are crafted from premium silicone-the safest and most durable material used in high-quality adult products.Our silicone meets food-contact safety standards, ensuring it is non-toxic,skin-friendly,and odor-free.Compared with TPE, silicone offers better durability,easier cleaning,and a long-lasting realistic texture.

Absolutely! Simply send us the product you're interested in,and we'll provide factory photos or a short video for your review.Before shipping, we'll also send you final factory pictures of your actual order to ensure everything meets your expectations before dispatch.

Yes! Each product page includes detailed dimensions,weight,and measurements. If you'd like more specific details — such as package size or inner depth — feel free to contact our customer service team anytime. We'll be glad to confirm all details for you as soon as possible.

Most of our torso dolls are stocked in both the U.S. and Europe for fast delivery. If the product page shows “In Stock,” your order will usually ship within 24 hours (excluding weekends and holidays). For items temporarily unavailable,we'll promptly confirm the restock or production schedule for you. Alternatively, we can also produce and ship directly from China if you prefer — the delivery time will be slightly longer.